Processing Time
- Standard Processing: All orders are processed within 1-3 business days (Monday-Friday, excluding holidays)
- Custom Orders: Custom or personalized items may require additional processing time of 2-5 business days
- Peak Seasons: During high-volume periods (holidays, sales events), processing may take 3-5 business days
Shipping Methods & Delivery Times
We offer the following shipping options within the United States:
Domestic Shipping (USA)
- Standard Shipping: 3-5 business days – $4.99
- Expedited Shipping: 2-3 business days – $9.99
- Express Shipping: 1-2 business days – $19.99
- Free Standard Shipping: On orders over $50 (automatically applied at checkout)
International Shipping
We currently ship to the following regions:
- Canada: 7-14 business days – $14.99
- United Kingdom: 7-14 business days – $16.99
- Australia: 10-21 business days – $19.99
- European Union: 10-21 business days – $18.99
- Rest of World: 14-28 business days – $24.99
International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Shipping Carriers
We partner with trusted carriers including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL (for international orders)
Order Tracking
- Tracking information is automatically sent to your email once your order ships
- You can track your order status by visiting our [Order Tracking page]
- Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation
Packaging
All Tee Sparrow t-shirts are carefully packaged in eco-friendly, recyclable mailers to ensure your items arrive in perfect condition while minimizing environmental impact.
Shipping Restrictions
- P.O. Boxes: We can ship to P.O. Boxes using USPS services only
- APO/FPO Addresses: We proudly ship to military addresses via USPS
- Weekend Delivery: Weekend delivery is not available for all shipping methods
Lost or Delayed Packages
Domestic Orders
- If your package hasn’t arrived within 7 business days of the estimated delivery date, please contact us
- We’ll work with the carrier to locate your package or arrange a replacement/refund
International Orders
- International packages may be delayed due to customs processing
- If your package hasn’t arrived within 30 days, please contact us for assistance
Incorrect Shipping Information
- Address Changes: Please contact us immediately if you need to change your shipping address. We’ll do our best to update it if your order hasn’t shipped
- Undeliverable Packages: Packages returned due to incorrect addresses will be reshipped at the customer’s expense
- Refused Packages: Refused shipments will be treated as returns and subject to our return policy
Damaged Items
If your t-shirt arrives damaged:
- Take photos of the damaged item and packaging
- Contact us within 48 hours of delivery
- We’ll provide a replacement or full refund, including shipping costs
Questions About Shipping?
Contact our customer service team:
- Email: support@teesparrow.com
- Phone: (Monday-Friday, 9 AM-5 PM EST)
- Live Chat: Available on our website during business hours