Privacy Policy

Effective Date: Current Date
Last Updated: Current Date

Introduction

At Tee Sparrow (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://teesparrow.com, make purchases, or interact with our services.

Information We Collect

Information You Provide to Us

Personal Information:

  • Name and contact information (email address, phone number, shipping address, billing address)
  • Payment information (credit card numbers, PayPal account details, billing information)
  • Account credentials (username, password)
  • Communication preferences
  • Product reviews and ratings
  • Customer service correspondence

Order Information:

  • Purchase history
  • Product preferences
  • Gift recipient information
  • Special instructions

Marketing Information:

  • Email subscription preferences
  • Survey responses
  • Contest and promotion entries

Information We Collect Automatically

Device Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Time zone settings

Usage Information:

  • Pages visited
  • Products viewed
  • Search queries
  • Referring websites
  • Click patterns
  • Session duration

Location Information:

  • General geographic location based on IP address
  • Shipping address information

Cookies and Similar Technologies:

  • Essential cookies (required for website function)
  • Performance cookies (website analytics)
  • Functional cookies (remember preferences)
  • Advertising cookies (personalized ads)

How We Use Your Information

Order Processing & Fulfillment

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Process returns and exchanges
  • Provide customer service

Account Management

  • Create and maintain your account
  • Remember your preferences
  • Facilitate faster checkout
  • Provide order history

Marketing & Communications

  • Send promotional emails (with your consent)
  • Notify you of new products and sales
  • Send abandoned cart reminders
  • Conduct surveys and contests
  • Personalize marketing messages

Website Improvement

  • Analyze website performance
  • Improve user experience
  • Develop new products
  • Optimize website design

Security & Fraud Prevention

  • Detect and prevent fraud
  • Secure transactions
  • Protect against unauthorized access
  • Comply with legal requirements

Legal Basis for Processing (GDPR Compliance)

We process your personal information based on:

  • Contract: To fulfill your orders and provide requested services
  • Consent: For marketing communications and optional cookies
  • Legitimate Interests: For fraud prevention and business improvement
  • Legal Obligation: For tax, accounting, and regulatory compliance

Information Sharing & Disclosure

Service Providers

We share information with trusted third parties who help us operate our business:

  • Payment processors (Stripe, PayPal)
  • Shipping carriers (USPS, UPS, FedEx)
  • Email service providers (Mailchimp, Klaviyo)
  • Website hosting providers
  • Analytics providers (Google Analytics)
  • Customer service platforms

Business Partners

  • Marketing partners (with your consent)
  • Advertising networks
  • Social media platforms (for social login features)

Legal Compliance

We may disclose information when required by:

  • Court orders or subpoenas
  • Law enforcement requests
  • Tax authorities
  • Regulatory bodies

Business Transfers

In the event of a business transaction:

  • Merger or acquisition
  • Sale of assets
  • Bankruptcy proceedings

Your Rights & Choices

Marketing Communications

  • Email Opt-out: Click “unsubscribe” in any marketing email
  • SMS Opt-out: Reply “STOP” to any marketing text
  • Account Settings: Update preferences in your account
  • Contact Us: Email support@teesparrow.com

Cookies & Tracking

  • Cookie Settings: Adjust preferences via our cookie banner
  • Browser Settings: Most browsers accept cookies by default, but you can change this
  • Opt-out Tools: Use industry opt-out tools like the Digital Advertising Alliance

Data Subject Rights (GDPR)

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Restriction: Limit processing of your data
  • Objection: Object to certain processing activities

California Privacy Rights (CCPA)

California residents have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed
  • Say no to the sale of personal information
  • Access their personal information
  • Equal service and price

Data Retention

We retain your information for:

  • Order Information: 7 years for tax and accounting purposes
  • Account Information: Until you delete your account
  • Marketing Communications: Until you unsubscribe
  • Cookies: 30 days to 2 years depending on type
  • Analytics Data: 26 months

International Data Transfers

Your information may be transferred to and processed in:

  • United States (our primary operations)
  • Countries where our service providers operate
  • Countries with adequate data protection laws
  • Countries with appropriate safeguards (Standard Contractual Clauses)

Security Measures

We implement appropriate technical and organizational measures:

  • SSL/TLS Encryption: All data transmitted securely
  • PCI DSS Compliance: Payment information protected
  • Access Controls: Limited employee access
  • Regular Audits: Security assessments conducted
  • Employee Training: Privacy and security awareness

Children’s Privacy

  • Our website is not intended for children under 13
  • We do not knowingly collect information from children under 13
  • If you believe a child has provided us information, contact us immediately

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. We will:

  • Post the updated policy on this page
  • Update the “Last Updated” date
  • Notify you of significant changes via email
  • Obtain consent for material changes when required

Contact Us

Data Protection Officer: Tee Sparrow Privacy Team
Email: support@teesparrow.com