Frequently Asked Questions

Ordering & Products

What sizes do you offer?

Adult Unisex Sizes: XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL

Size Chart:

XS: Chest 31-34″ | Length 27″
S: Chest 34-37″ | Length 28″
M: Chest 38-41″ | Length 29″
L: Chest 42-45″ | Length 30″
XL: Chest 46-49″ | Length 31″
2XL: Chest 50-53″ | Length 32″
3XL: Chest 54-57″ | Length 33″
4XL: Chest 58-61″ | Length 34″
5XL: Chest 62-65″ | Length 35″

Note: Our shirts are unisex fit – designed to look great on everyone!

What are your shirts made of?

Premium Fabric: 100% ringspun cotton (Heather colors: 52% cotton, 48% polyester)
Weight: 4.5 oz lightweight, breathable fabric
Features: Pre-shrunk, tagless, double-stitched for durability
Print Method: Direct-to-garment (DTG) for vibrant, long-lasting designs
Eco-Friendly: Water-based inks, sustainably sourced materials

How do your shirts fit?

Our shirts feature a modern unisex fit:

Not too tight, not too loose – just right!
True to size – order your usual size
Pre-shrunk – minimal shrinkage (less than 5%)
Length: Standard length works for tucking or untucked
Women: Size down for a fitted look, or stay true for relaxed

Can I customize a design?

Currently we offer:

Color selection (when multiple options available)
Size selection
Style variations (when available)

Custom Orders:

Minimum 25 pieces for custom designs
Contact support@teesparrow.com for quotes
2-3 week turnaround time

Payment & Pricing

What payment methods do you accept?

Credit/Debit Cards: Visa, Mastercard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay, Shop Pay
Buy Now, Pay Later: Afterpay, Klarna (orders $35+)
Gift Cards: Tee Sparrow gift cards
PayPal: Secure PayPal checkout

Do you offer discounts?

Yes! Save more with:

New Customer: 15% off first order (sign up for emails)
Bulk Orders: 10% off 3+ shirts, 15% off 5+ shirts
Free Shipping: On orders $50+ (USA only)
Student Discount: 10% off with valid student ID
Military Discount: 15% off for active military/veterans
Email Subscribers: Exclusive deals and early access

Why is my discount code not working?

Check these common issues:

Expired code
Minimum purchase requirement not met
Code already used
Can’t combine with other offers
Case-sensitive (copy/paste recommended)
Not valid on sale items

Shipping & Delivery

How long until my order arrives?

Processing: 1-3 business days

USA Shipping:

Standard: 3-5 business days
Expedited: 2-3 business days
Express: 1-2 business days

International:

Canada: 7-14 business days
UK/EU: 7-14 business days
Australia: 10-21 business days
Other: 14-28 business days

Do you ship internationally?

Yes! We ship worldwide to 50+ countries including:

North America: Canada, Mexico
Europe: UK, Germany, France, Spain, Italy, Netherlands
Asia: Japan, South Korea, Singapore
Australia & New Zealand
And many more!

International customers are responsible for any customs fees/import duties.

How much is shipping?

USA:

Standard: $4.99 (FREE over $50)
Expedited: $9.99
Express: $19.99

International: $14.99-$24.99 (varies by country)

Can I track my order?

Absolutely!

Tracking email sent when order ships
Track via our [Order Tracking] page
Text updates available (opt-in at checkout)
24/7 tracking via carrier websites

Returns & Exchanges

What’s your return policy?

30-day hassle-free returns!

30 days from delivery date
Items must be unworn, unwashed, with tags
Free returns for store credit
$5.99 fee for refunds to original payment
First exchange is always free

How do I exchange for a different size?

Easy 3-step exchange:

Visit our [Returns Portal]
Select “Exchange” and choose new size
We’ll ship your new shirt FREE (and include prepaid return label)

What if my shirt arrives damaged?

We’ll make it right immediately:

Email photos to support@teesparrow.com
We’ll send replacement FREE (no return needed)
Or full refund + 20% store credit for inconvenience
Keep the damaged shirt – no need to send back!

Care Instructions

How should I wash my Tee Sparrow shirt?

Keep your shirt looking great:

Machine wash cold (inside-out for first few washes)
Gentle cycle with like colors
Tumble dry low or hang dry for best results
No bleach or harsh detergents
Iron inside-out if needed (avoid direct print)

Will the design fade?

Our prints are made to last:

DTG printing penetrates fabric fibers
Fade-resistant, eco-friendly inks
Stays vibrant for 50+ washes with proper care
Slight fading normal after extended wear/washing

Account & Orders

How do I check my order status?

Multiple ways to track:

[Order Lookup] page (order # + email)
Account dashboard (if you created account)
Email confirmations at each step
Text updates (if opted in)

Do I need an account to order?

No account required!

Guest checkout available
Account optional for order tracking
Account benefits: faster checkout, order history, wishlist, exclusive deals

Can I cancel or change my order?

If not yet shipped:

Contact us ASAP at support@teesparrow.com
We’ll try our best to catch it!
Changes may delay processing 1-2 days

If already shipped:

Must wait to receive, then return/exchange
See our [Return Policy] for details

Still Have Questions?

Can’t find what you’re looking for?

Search our help center
Browse our blog for styling tips
Check our size guide videos
Contact our friendly support team

We typically respond within 2-4 hours during business hours!